http://ingrammicroseismic.wordpress.com/2008/02/19/bad-first-impressions-are-hard-to-overcome/ Where the IT Channel goes for all things services. Mon, 19 Oct 2009 13:57:00 +0000 http://wordpress.com/ hourly 1 http://ingrammicroseismic.wordpress.com/2008/02/19/bad-first-impressions-are-hard-to-overcome/#comment-20 Change or Die: A Rude Wake up Call for the Traditional Advertising Agency Tue, 11 Mar 2008 19:03:18 +0000 http://ingrammicroseismic.wordpress.com/?p=11#comment-20 [...] PLUS, another difference between now and then is that advertisers can watch their customers enter into candid conversations via the new media options such as blogs and social networking sites. A Google alert is an effective tool anyone can use to notify you that a wronged customer is airing a complaint on the web!  (On the positive side, you do have a chance to issue a public apology in response.) [...] [...] PLUS, another difference between now and then is that advertisers can watch their customers enter into candid conversations via the new media options such as blogs and social networking sites. A Google alert is an effective tool anyone can use to notify you that a wronged customer is airing a complaint on the web!  (On the positive side, you do have a chance to issue a public apology in response.) [...]

]]> http://ingrammicroseismic.wordpress.com/2008/02/19/bad-first-impressions-are-hard-to-overcome/#comment-14 When the shoe fits… I get flamed. Fri, 29 Feb 2008 22:56:35 +0000 http://ingrammicroseismic.wordpress.com/?p=11#comment-14 [...] ABSOLUTELY classy response to a customer service mis-step which appears on the Ingram Micro blog, First Impressions are Hard to Overcome. So what do you do when such an issue comes to your attention?  The best defense is not defensive [...] [...] ABSOLUTELY classy response to a customer service mis-step which appears on the Ingram Micro blog, First Impressions are Hard to Overcome. So what do you do when such an issue comes to your attention?  The best defense is not defensive [...]

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